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Shipping & Returns

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@leafandtree.co.uk.

Damages

Please inspect the packaging of your item(s) when they arrive.  If you notice any damage you should make note of it when signing for delivery.  If your item(s)  arrive damaged, please send photos to returns@leafandtree.co.uk

Cancellations & Refunds

You have the right to cancel the contract for the purchase of any item within 14 working days of delivery and get a full refund. Please contact us before returning the item. Please note that any loss or damage in transit to us will be the sender’s liability. The item must be returned without any modifications, be in its original packaging and have all of its accessories. 

To start a return, you can contact us at returns@leafandtree.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If your order has been shipped, you (the buyer) will  be responsible for return shipping charges. Refunds will only be issued to the original credit card that you used when placing your order.